Do you have an issue with the Bank?

BANK

  • Take up with the bank in writing within 1 year.
  • Await bank’s response till 30 days after the complaint.

BANKING OMBUDSMAN

  • Approach the Banking Ombudsman’s office set-up by RBI it there is no/unsatisfactory response from your Bank.
  • If a complaint is not settled by an agreement tried by the BO within a period of one month, the BO proceeds further to pass an award.

APPELLATE AUTHORITY

  • If a complainant/bank is not satisfied with the BO’s award, appeal may be made to the appellate authority (Deputy Governor of RBI) within 45 days.
  • The appeal may be accepted/rejected/modified/sent back to BO with appropriate directions for fresh disposal or pass any other order.

 

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