The ability of the banking industry to achieve the socio-economic objectives and in the process bringing more and more customers into its fold will ultimately depend on the satisfaction of the customers.

This charter for customers not only explains our commitment and responsibilities along with the redressal methods but also specifies the obligation on the part of customers for healthy practices in customer-banker relationships.

This is not a legal document creating rights and obligations. The charter has been prepared to promote fair banking practices and to give information in respect of various activities relating to customer service. In the charter details are given in respect of common practices followed by branches of the Banks.

  • Fair Banker’s Practice
  • Common areas of customer Banker relationship
  • Payment of balance in accounts of the deceased customers to survivors/claimants.
  • Articles in safe custody
  • Nomination facility
  • Pension Payments
  • Remittance service
  • Collection service
  • Exchange of soiled/ mutilated currency notes
  • Interest on deposits
  • Service charges
  • Redressal of complaints